Icy Morning

Hannah had a 2 hour delay from school which called for me to rearrange my appointment schedule again. Sigh. At least I was able to see everyone I was supposed to by the end of today and I'm back on track for next week. I hate to have my appointments all back logged and stressed out because they needed to see me whenever our appointment was initially supposed to be.

I called Yankee Candle yesterday to find out why they don't include a warning not to extinguish candle with water. Just a simple warning, not to get into nitty gritty detail. The response I got from the customer service rep was that his supervisor said there was no warning not to douse a candle with water because doing so would make the candle unuseable. Yeah... To me, that's another reason to add to the list of why it should be in the warnings. It would get the candle wet, it wouldn't be useable, the glass could crack, the wax could explode into a fireball and take out your house and you in the process.

No additional discussion though. I really want them to have some kind of a warning on their materials because it's not common knowledge.

He sent me an e-mail where I could report my damages. The company recommended contacting my homeowner's insurance to take care of it and said if I wished to pursue it further, to send a written account of what happened, pictures, an estimate for damages, and RETURN OF THEIR PRODUCT. When the candle exploded and threw wax everywhere, the one thing that was easy for me to clean up in my state of shock was the exploded remnants of the jar the candle was in. It went out with the trash collectors that morning. I called back and spoke to another representative who asked if I had a picture of the candle with the damages. No. Well, did I have the receipt? No. The candle was a few years old. He told me "off the record, worst case scenario, you can go buy a candle and use that receipt." Umm... the fire was on Friday. I'm talking to you on Tuesday. Doesn't that seem a little suspicious when the receipt is dated for after the fire took place?

We will see how this turns out. Still haven't received the estimate for damages yet. I am going to put together an e-mail to circulate because I feel like people should know that this is a potential hazard. I am wondering if Yankee Candle doesn't have such a warning because the possibility of what could happen other than the obvious candle setting the house on fire (candle exploding in firey mess when you try to put it out with water) would be detrimental to sales. Easier to keep the few unlucky people that find out the hard way quiet than to warn the public that there are a lot of other things that could go wrong with candles. I'm not sure, but that was the gut feeling I had when talking to customer service. We'll see.